Shipping policy
AAKAAR RUGS — SHIPPING & DELIVERY POLICY
Last updated: 17 September 2026
At Aakaar Rugs, we produce rugs for residential, commercial, hospitality, architectural and interior-design projects. This Shipping & Delivery Policy explains how orders are processed and delivered within India and internationally.
1. Order Processing
Orders are processed after the order has been successfully confirmed and the required payment and order information have been received.
For custom and made-to-order rugs, production begins according to the specifications approved by the customer.
The production and delivery timeline for a custom rug may depend on its:
Size
Design
Material
Construction
Customisation requirements
Order quantity
Destination
For custom orders, the applicable timeline will be communicated or agreed with the customer for the particular project.
2. Custom Rug Production
Aakaar Rugs offers custom and made-to-order rugs.
Once the final specifications have been approved and production has started, the custom order cannot be cancelled for a refund.
For your custom rug projects, Aakaar Rugs has a 15–20 day custom production lead time where applicable.
The production timeline refers to the manufacturing period and does not necessarily include transportation or customs clearance time.
3. Ready-Made Rugs
Ready-made rugs are shipped after the order has been confirmed and processed.
The estimated delivery time may vary according to the destination, shipping method and availability of the product.
The applicable delivery information will be communicated during the ordering process or after order confirmation where necessary.
4. Domestic Shipping — India
We ship orders to destinations within India.
Delivery timelines may vary depending on:
Destination
Shipping method
Product availability
Order size
Production requirements
Carrier conditions
Once an order has been dispatched, customers may receive applicable shipment or tracking information.
5. International Shipping
Aakaar Rugs may accept orders for international destinations.
International delivery timelines can vary depending on the destination country, shipping method, customs procedures and local regulations.
International customers are responsible for complying with applicable import requirements in their destination country.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, local taxes, customs clearance charges and other destination-country charges are the responsibility of the customer, unless otherwise agreed in writing before the order is placed.
Customs authorities may also require additional documentation or information before an order can be delivered.
Any resulting delay caused by customs processing is outside Aakaar Rugs' direct control.
6. Shipping Charges
Shipping charges may vary depending on:
Delivery destination
Rug dimensions
Package size and weight
Order quantity
Shipping method
International destination
The applicable shipping charges will be communicated or displayed during the ordering process where available.
7. Delivery Delays
Delivery estimates are provided in good faith but may be affected by circumstances outside Aakaar Rugs' reasonable control.
These may include:
Carrier delays
Customs clearance
Weather conditions
Natural events
Government restrictions
Transportation disruptions
Unforeseen logistical circumstances
Such delays do not automatically constitute a cancellation or refund entitlement.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including the recipient's name, address, telephone number and other information required for delivery.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping or re-delivery charges may apply.
9. Inspection at Delivery
Customers are encouraged to inspect the package and rug promptly after delivery.
If the rug arrives visibly damaged, customers should document the condition with photographs and contact Aakaar Rugs as soon as reasonably possible.
For damaged or incorrect orders, please refer to our Return & Refund Policy.
10. Lost or Damaged Shipments
If an order appears to have been lost or arrives damaged, Aakaar Rugs will review the circumstances and work with the relevant shipping provider where appropriate.
For products that arrive damaged or are materially incorrect, Aakaar Rugs may provide a refund or replacement, subject to review of the issue.
11. Return Shipping
For eligible returns of ready-made rugs, the customer is responsible for return shipping costs, as described in our Return & Refund Policy.
Custom rugs are non-refundable once production has started.
12. Contact
For questions about shipping or delivery, please contact Aakaar Rugs using the contact information provided on our website.
+91-7574958303