Refund policy

AAKAAR RUGS — RETURN & REFUND POLICY

 

At Aakaar Rugs, we create rugs for residential, commercial, hospitality and design projects. Because some rugs are made specifically according to a customer's requirements, our return and refund terms differ between ready-made and custom rugs.

1. Ready-Made Rugs

Ready-made rugs are eligible for return within 7 days of delivery.

The rug must be returned in its original condition and suitable for resale. The customer is responsible for the return shipping cost.

Once the returned rug is received and inspected, Aakaar Rugs will process the applicable refund according to the order and payment method.

2. Custom & Made-to-Order Rugs

Custom rugs are created according to the customer's specified requirements, including dimensions, colours, materials, designs and other project specifications.

Custom rugs are non-refundable once production has started.

Customers are therefore requested to carefully review and approve the final specifications before production begins.

3. Damaged or Incorrect Orders

If a rug arrives damaged, defective, or materially different from the approved/order specifications, please contact Aakaar Rugs promptly after delivery.

After reviewing the issue, Aakaar Rugs may provide either:

A replacement, or

A refund

depending on the nature of the issue and the circumstances of the order.

Customers may be asked to provide photographs or other information to help us assess the issue.

4. Return Shipping

For eligible returns of ready-made rugs, the customer is responsible for return shipping costs.

5. International Orders

For international orders, any customs duties, import taxes, local taxes or destination-country charges are the responsibility of the customer unless otherwise agreed in writing before the order is placed.

6. Custom Project Approvals

For custom projects, customers are responsible for reviewing and approving the final design, dimensions, colours, materials and other specifications before production begins.

Once production has started, the custom order cannot be cancelled for a refund.

7. How to Request a Return or Report an Issue

To request a return or report a damaged/incorrect order, contact Aakaar Rugs through the contact details provided on our website and include your order details and relevant photographs where applicable.

Each request will be reviewed according to the terms of this policy.